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Topic Title: ChemBioDraw Serial # and Registration Problem
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Created On: 1/9/2013 7:16 PM
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 1/9/2013 7:16 PM
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CJCollin37

Posts: 1
Joined: 1/9/2013

I am a student and have access to download ChemBioDraw Ultra. I downloaded it and am trying to install it but I cannot find the serial number or registration code anywhere... Does anyone know where I can find the install codes? I have a Mac. There is a folder entitled "install codes" but it says the codes are "on the 'ReadMe First' card in the software box." It's as if the program thinks I bought a physical software package.

 1/17/2013 8:42 AM
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CS RNA

Posts: 676
Joined: 2/25/2009

Please contact our Customer Service directly by emailing Informatics.customer_service@perkinelmer.com they will assist you.



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- PKI Support

 5/5/2020 2:13 AM
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Tatara

Posts: 1
Joined: 5/5/2020

Hello, I'm a Ph.D. student (getting my online degree at Penn Chemistry Computing). When I launch ChemBioDraw Ultra, I get this message: “Your activation code for ChemBioDraw Ultra Has Expired" - what should I do? How can I reactivate it on my Mac?

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ChemBioDraw Ultra on Mac - activation and reactivation options are not working for my chemistry projects via term paper writing service

 5/5/2020 9:31 AM
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CS RNA

Posts: 676
Joined: 2/25/2009

We are not sure about the product as well as the version of product for which you need activation code. Assuming you are trying to get the codes for ChemBioDraw Ultra 14.0 or below.

From September 2018, versions14.0 in the End of Life phase and no longer supported. So we recommend to upgrade to the current version.

I am not sure about your Mac OSX. If you have Mac OSX 10.9 or below, kindly upgrade your Operating System to be able to use one of the available versions.

Please find the supported Mac OSX for ChemDraw v16.0 - 19.0

v16.0 - Mac OSX 10.10.x, Mac OSX 10.11.x and Mac OSX 10.12.x
v17.0 - Mac OSX 10.12.x and Mac OSX 10.13.x
v18.x - Mac OSX 10.13.x and Mac OSX 10.14..x
v19.x - Mac OSX 10.13.x , Mac OSX 10.14.x and Mac OSX 10.15.x

Please search for your institution in the following page.

https://informatics.perkinelmer.com/sitesubscription/

Then create an account in the Flexnet Download Center download the installer from the Flexnet Download Center.

From the v17.0 we provide the installer as well as the activation code through Flexnet Download Center. So you won't get the activation code through email. You will get the activation code after login in the Flexnet using your account. You need to click the Order History under Software & Services.



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- PKI Support

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