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Topic Title: Windows Redstone Update --> Chemdraw faulty
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Created On: 9/23/2016 9:11 AM
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 9/23/2016 9:11 AM
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VOlker

Posts: 2
Joined: 8/19/2014

Dear Support Team,

After the update from Windows Version 15xx to (Redstone) 1607, Chemdraw behaves faulty on Office 2010 and upwards for me and my colleagues. When you open a word file and try to edit a Chemdraw image within this file, a error message appears that Chemdraw is faulty or not installed. When you open Chemdraw and try to edit the image again, the same error appears. Another image within the file opens correctly.

If you open chemdraw before the word application all behaves correctly until you close chemdraw.

Is there a fix for this ? it is a quite annoying issue. The problem occurs with Chemdraw 14 and 15.1 with all office Versions from 2010 and upwards (The versions me and my colleagues have)

 10/3/2016 10:20 PM
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CS RNA

Posts: 655
Joined: 2/25/2009

We aware similar OLE editing issue with our products with MS Office 2013 after Windows 10 anniversary update. You will find more information from the following FAQ.

http://www.cambridgesoft.com/support/DesktopSupport/KnowledgeBase/FAQ/details/Default.aspx?TechNote=3333&KBCats=2&KBTopics=9999&KBOS=9999

Please try the following workaround.

Start ChemDraw before opening Word/PowerPoint/Excel application. This will enable users to edit the embedded object present in the MS Office application within ChemDraw correctly.

Also, while returning from ChemDraw to Word etc., close ONLY the document in ChemDraw (not the ChemDraw application) to return control. This saves having to reopen ChemDraw afterwards for subsequent editing.




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