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Topic Title: Cannot See all the Analysis Window (MacOS El Capitan)
Topic Summary: Analysis Window Problem
Created On: 1/4/2017 11:29 AM
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 1/4/2017 11:29 AM
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Renaudineau

Posts: 1
Joined: 1/4/2017

I just recently installed ChemDraw 16.0.0.82 (53) on my Mac running macOS El Capitan and can not see all the window of analysis structure

Exemple: if I write PW11O39, the analysis window is too big, I cannot see the end of the window and not paste the data.

Any help or fix would be much appreciated.

Cheers

 6/7/2017 7:51 PM
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CSJacuna

Posts: 18
Joined: 6/14/2011

Hi,

We are sorry for the inconvenience, seems like your preferences files are corrupted, please uninstall ChemDraw Professional 16.0 then delete all PerkinElmer or Cambridgesoft PLIST files from the following folders:
Macintosh HD\Users\[username]\Library\Preferences\ByHost
Macintosh HD\Users\Shared\Library\Preferences
Macintosh HD\Users\[username]\Library\Preferences\

Download and install version 16.1:
http://sitelicense.cambridgesoft.com/sitelicense.cfm

Please retest the problem.



Edited: 6/7/2017 at 7:58 PM by CSJacuna

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