I've been using ChemDraw occasionally for the past few months & today the app refuses to launch. It prompts for the registration info (serial, etc), then once I accept the folders suggested for templates etc. in the next window the app fails to launch. I've uninstalled and reinstalled & still have the same problem. I haven't updated my OS, installed any software, etc since the app was last working. Does anyone know a fix for this?

Problem solved by tech support - had accidentally downloaded a trial license instead of the one my college had paid for.

My college is interested in purchasing full license as we have already tested a trial. Do you know if there's any education discount offered by a chance?

Tia Martin

Please visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), so that we will forward your request to the Sales Team.

If you would like to contact sales directly, please go to https://www.perkinelmer.com/contactus/#/offices/ to find the phone number appropriate for your region.

- PKI Support