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Topic Title: ChemDraw 16 not launching on Mac OS X Yosemite
Topic Summary: Prompts for registration info, then fails to launch
Created On: 1/16/2017 5:59 AM
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 1/16/2017 5:59 AM
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yv

Posts: 2
Joined: 1/16/2017

I've been using ChemDraw occasionally for the past few months & today the app refuses to launch. It prompts for the registration info (serial, etc), then once I accept the folders suggested for templates etc. in the next window the app fails to launch. I've uninstalled and reinstalled & still have the same problem. I haven't updated my OS, installed any software, etc since the app was last working. Does anyone know a fix for this?

 1/17/2017 4:56 AM
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yv

Posts: 2
Joined: 1/16/2017

Problem solved by tech support - had accidentally downloaded a trial license instead of the one my college had paid for.

 6/4/2020 4:35 AM
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tiamartin2020

Posts: 1
Joined: 6/4/2020

My college is interested in purchasing full license as we have already tested a trial. Do you know if there's any education discount offered by a chance?

Tia Martin



Edited: 6/16/2020 at 9:42 AM by PerkinElmer Informatics Support Forum Moderator
 6/16/2020 9:50 AM
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CS RNA

Posts: 679
Joined: 2/25/2009


Please visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), so that we will forward your request to the Sales Team.

If you would like to contact sales directly, please go to https://www.perkinelmer.com/contactus/#/offices/ to find the phone number appropriate for your region.



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