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Topic Title: ChemDraw 16 installation problem Win10
Topic Summary: Wizard freeze during installation
Created On: 1/26/2017 10:27 PM
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 1/26/2017 10:27 PM
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Sasha

Posts: 1
Joined: 1/26/2017

During installation Wizard appears and than nothing happent. Cancel does not work ether. The only way to stop procees is to shut it down from Task Manager. Try to install 3 times, same problem

 2/8/2017 6:18 PM
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Jerko

Posts: 1
Joined: 2/8/2017

Same problem here.

I have 10 education.

 2/8/2017 11:33 PM
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PKI Ortega

Posts: 72
Joined: 10/13/2011

Hello,

Please try following the steps in this article to perform the installation:

http://www.cambridgesoft.com/support/DesktopSupport/KnowledgeBase/FAQ/details/Default.aspx?TechNote=1887&l=en

Simply make sure to adjust the version and level of the software to the version you currently try to install.



-------------------------

- PKI Support

 3/1/2017 8:36 PM
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perfluoro

Posts: 2
Joined: 3/1/2017

I found that the install ends with a little screen that says "5 seconds left." Funny joke. The screen sits there for an hour. However, if you go into your Task Manager and just end all of the processes that look like they're associated with Windows Installer or ChemDraw, you can then proceed to open ChemDraw and it will run just fine. I have done this on two computers so far.

It's too bad that with our site license we can't just extend the use of the version we already have. We have to "upgrade." My wife has an old version of ChemDraw (7) and she does not have problems of expiration or of teeny-tiny toolbars.

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