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Topic Title: Cannot Access Help in ChemDraw Pro 17 on Mac
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Created On: 9/20/2017 4:12 PM
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 9/20/2017 4:12 PM
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DBrashler

Posts: 3
Joined: 10/10/2012

On my iMac (macOS 10.12 - Sierra) selecting anything from the 'Help' menu in my newly installed 'ChemOffice Pro 17' (Contents, Tutorials, etc.) results in a (largely) blank browser screen. The URL it seems to be seeking is:

file:///Applications/ChemDraw%20Professional%2017.0.app/Contents/Resources/SpecialPurpose/ChemDraw%20Help/default.htm#CSHID=undefined

I have a feeling that a blank browser screen isn't intended. Is there a fix?

 9/25/2017 7:17 PM
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PKI Ortega

Posts: 73
Joined: 10/13/2011

You can find the answer here:

http://www.cambridgesoft.com/support/DesktopSupport/KnowledgeBase/FAQ/details/Default.aspx?TechNote=3378&l=en

In your case for version 17 just replace the link on the address bar with the one you posted on your comment



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