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Topic Title: chemoffice pro 2017
Topic Summary: cannot activate the software with site licenese
Created On: 2/27/2018 9:56 AM
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 2/27/2018 9:56 AM
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PeterShu

Posts: 11
Joined: 3/27/2009

Hi there,

when try to active the chemdraw 17, I always get this unreasonable error. It looks like your support need active our site license on your license server every time for each installation. I have to call your support to active it each time. This needs to be fixed so I don’t have to call the number (call 1-888-715-4687 (within the USA) ) for every install.

Any suggestions.

Regards,

Peter

** error **

---------------------------

View the FNE Operations Log

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Activation failed. This may be due to an incorrect system date/time setting - if this is wrong please correct it and try again.

Otherwise please try 'Deactivate' (dismiss the 'Deactivation could not be confirmed' message) followed by 'Activate'.

Currently the 2 most recent errors (if any are present, otherwise the 2 most recent entries) are being displayed.

Press 'Yes' to view all of the most recent entries.

Press 'No' to dismiss this dialog.

FNE operations log:

2:20 PM: ERROR: processing capability response - ErrorCode: 0x7000001A: [1,7E1,2,0[7000001A,0,45034D]]

The allowed time to process response has expired. (0x7000001A)

---------------------------

Yes No

---------------------------

---------------------------

View the FNE Operations Log

---------------------------

Activation failed. This may be due to an incorrect system date/time setting - if this is wrong please correct it and try again.

Otherwise please try 'Deactivate' (dismiss the 'Deactivation could not be confirmed' message) followed by 'Activate'.

Currently all of the most recent entries are being displayed.

Press 'Yes' to view the 2 most recent errors (if any are present, otherwise the 2 most recent entries).

Press 'No' to dismiss this dialog.

FNE operations log:

2:20 PM: ERROR: processing capability response - ErrorCode: 0x7000001A: [1,7E1,2,0[7000001A,0,45034D]]

The allowed time to process response has expired. (0x7000001A)

2:20 PM: INFO: talked to https://perkinelmer.flexnetoperations.com/control/prkl/deviceservices - sent request and received response

---------------------------

Yes No

---------------------------

---------------------------

View the FNE Operations Log

---------------------------

Activation failed. This may be due to an incorrect system date/time setting - if this is wrong please correct it and try again.

Otherwise please try 'Deactivate' (dismiss the 'Deactivation could not be confirmed' message) followed by 'Activate'.

Currently the 2 most recent errors (if any are present, otherwise the 2 most recent entries) are being displayed.

Press 'Yes' to view all of the most recent entries.

Press 'No' to dismiss this dialog.

FNE operations log:

2:20 PM: ERROR: processing capability response - ErrorCode: 0x7000001A: [1,7E1,2,0[7000001A,0,45034D]]

The allowed time to process response has expired. (0x7000001A)

---------------------------

Yes No

---------------------------

---------------------------

View the FNE Operations Log

---------------------------

Activation succeeded but no activated licenses were found.

Currently the 2 most recent errors (if any are present, otherwise the 2 most recent entries) are being displayed.

Press 'Yes' to view all of the most recent entries.

Press 'No' to dismiss this dialog.

FNE operations log:

10:48 AM: INFO: number of features in TS after processing capability response: 0

10:48 AM: INFO: status - category: public, code: 19 (Activation ID/Host owner mismatch), details: 1BBF-xxxxxxxxActivation Code*****

---------------------------

Yes No



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Peter Shu
 2/27/2018 6:42 PM
User is offline View Users Profile Print this message


PKI Ortega

Posts: 65
Joined: 10/13/2011

Hello,

This seems like two different error messages.

You will always receive a Activation ID/Host owner mismatch error when the computer that you want to activate was previously registered under an activation code for a different account.

This happens a lot with users who install and activate a free trial copy of the software.

The only way to fix this is by providing the host id number to our support team so we can take care of the problem.

If you have this in multiple machines then it's also possible that the new activation code you received is under a new account name. We can search the devices activated under the first account to fix the problem on all of them.

The error message about date and time can happen if the computer has the wrong date and time and some times just having a different time zone can also trigger this error. For date and time errror we recomment swithing the time to 12:00AM (midnihgt) and then trying again.

Please contact our support team with all the information and we will be more than glad to assist you.



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- PKI Support

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