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Topic Title: Chemdraw 15/16 crashes on start
Topic Summary: It just doesn't work
Created On: 4/9/2018 1:07 PM
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 4/9/2018 1:07 PM
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Joselu

Posts: 2
Joined: 4/9/2018

Hello, I am a PhD student of the a university licence for Chemdraw, in the past I have been using the version 15 without any problem, in a Win7 laptop

Until now, the program refused to load and when I double clicked on any chemdraw file it just crashes and the worst is that you cannot force shut down the program, it is there forever until you restart.

After many attempts to make this work I decided to uninstall it and install the version 16. It just does the same, and it is making my life terribly miserable as I NEED this program to work.

When I try to launch the program it just does nothing but it appears in the task manager, or it loads user interface but it crashes

 4/17/2018 12:15 AM
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PKI Ortega

Posts: 75
Joined: 10/13/2011

Hi,

It seems something is corrupted on your installation that affects both versions of the software.

Please uninstall both versions of the software and then delete the following folder from the Windows registry:

Win 32-bit:

HKEY_LOCAL_MACHINE > SOFTWARE > PerkinElmerInformatics

Win 64-bit:

HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > PerkinElmerInformatics

If you find a Cambdrigesoft folder on the same location delete it too.

Reinstall the software and test again.



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- PKI Support

 4/6/2020 7:36 AM
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Mulhern

Posts: 1
Joined: 4/6/2020

Hi, I'm an assistant professor at Florida State University and my students need help with Chemdraw 18. The university license is ok and we they all use it on MacBook Pro. Can it be an issue with Mojave perhaps?

Previous discussion: one of our professors uses ChemDraw 16 for their projects on dissertationwriter.org

 4/8/2020 9:58 AM
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CS RNA

Posts: 667
Joined: 2/25/2009

Originally posted by: Mulhern Hi, I'm an assistant professor at Florida State University and my students need help with Chemdraw 18. The university license is ok and we they all use it on MacBook Pro. Can it be an issue with Mojave perhaps? Previous discussion: one of our professors uses ChemDraw 16 for their projects on dissertationwriter.org

We are not sure about end users ChemDraw exact version.

Also we need more information to provide suggestion/solution for the crash, so please ask the end users to visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), to get assistance from our Tech Support Team



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- PKI Support

 4/16/2020 4:52 AM
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Amelia West

Posts: 1
Joined: 4/16/2020

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