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Topic Title: Can't open ChemDraw files from Power Point
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Created On: 8/7/2018 1:03 PM
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 8/7/2018 1:03 PM
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Lara

Posts: 1
Joined: 7/14/2017

Hi everybody!

Since yesterday I cannot open ChemDraw 16.0 files from Power Point by double-clicking, but I can copy/paste perfectly fine. I didn't install or changed anything.

Does anybody know how to fix this? Thanks in advance!

Lara

 8/9/2018 1:33 AM
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CS RNA

Posts: 617
Joined: 2/25/2009

We are not sure about the product you have license as well as it is for Windows or Mac.

Also not sure about your MS Office version. Please note currently we support 32 bit MS Office only. Which one one do you have MS Office 2010/2013/2016 (32 bit)?

If you have ChemDraw 16.0.x on your Windows machine along with 2010/2013/2016 (32 bit) then we recommend to retest the problme after reinstalling ChemDraw Professional/Prime 16.0.x or ChemOffice Professional 16.0.x.

If you still run in to any problem, please visit http://www.cambridgesoft.com/contact/support/ to submit a ticket, to get assistance from our Tech Support Team

Also please provide us the sample embedded PowerPoint presentation which is not behaving properly, so that we can reproduce the problem here.



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