PerkinElmer Informatics Support Forum
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Topic Title: Move License
Topic Summary: How to remove license from one machine to activate it on another
Created On: 3/21/2019 9:47 AM
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 3/21/2019 9:47 AM
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Customer

Posts: 1
Joined: 3/21/2019

Hello,

I need to replace a computer with an activated license for Chemdraw Ultra 12. I find no option to remove the active license. The license can't be activated on the new machine because the count of concurrent installations is spent.

Is there a way to move the license?

 3/25/2019 10:11 AM
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CS RNA

Posts: 635
Joined: 2/25/2009

From v17.0 you can deactivate the product (to release the activation) over Internet.

Unfortunately versions prior to 17.0, it is not possible to deactivate the used activation over Internet

So we recommend contact support (informatics.support@perkinelmer.com) along with your serial number. Also you can submit a ticket through the following link, to get assistance from our Tech Support Team

http://informatics.perkinelmer.com/Support/Contact/



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