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Topic Title: Python Install Issues Chemdraw 16 & 18
Topic Summary: Chemdraw installer can't install Python
Created On: 4/16/2019 9:36 AM
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 4/16/2019 9:36 AM
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CTDCU

Posts: 3
Joined: 4/16/2019

Hi,

Has anyone experienced an issue where Chemdraw installs (I've seen it with 16 and 18) can't install the Python component and just sit there with a spinning arrow suggesting it's still being installed.

I've seen it on a few machines, and I wondered if it was a known or new issue.

Thanks.

 4/29/2019 11:45 AM
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CSJacuna

Posts: 19
Joined: 6/14/2011

Hi,

Thank you for contacting PerkinElmer Informatics. Please make sure that you are installing by right-clicking the executable file and selecting the option to "Run as Administrator". The Phyton installer will check for older versions installed on the system before proceeding.

PerkinElmer Informatics Support.

 5/13/2019 7:38 AM
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CTDCU

Posts: 3
Joined: 4/16/2019

I ended up logging a ticket, as I wasn't getting an immediate response here.

It seemed to be an issue specific to Windows 10, and was replicable. I believe support may be looking into it.

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