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Topic Title: Activation succeeded but no activated licenses were found.
Topic Summary:
Created On: 7/19/2019 4:28 PM
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 7/19/2019 4:28 PM
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Cword

Posts: 1
Joined: 7/19/2019

One of my users (Sachin Bhojgude

The error he sees is this;

Activation succeeded but no activated licenses were found.

16:22:55: INFO: number of features in TS after processing capability response: 1

16:22:55: INFO: status - category: public, code: 19 (Activation ID/Host owner mismatch), details: 2C52-A0D7-0312-CB44/C02VW4A3HV2N

The FAQ entry for this error was of no help

https://informatics.perkinelmer.com/Support/KnowledgeBase/details/Default?TechNote=3744

I could not duplicate the error on a PC and am still looking for a Mac to do a test installation.

 7/23/2019 12:00 PM
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CS RNA

Posts: 635
Joined: 2/25/2009

We are not sure about the product as well as the version of product you have license. Also not sure about your Mac OSX version.

Please visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), to get assistance from our Tech Support Team



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- PKI Support



Edited: 8/6/2019 at 9:58 PM by CS RNA

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