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Topic Title: ChemDraw 16 crashed upon launch
Topic Summary: ... but only for one local user!
Created On: 9/10/2019 9:41 AM
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9/10/2019 9:41 AM
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VictorRoth

Posts: 1
Joined: 7/4/2019

Dear Madam or Sir,

one of our professors uses ChemDraw 16 on his Mac running macOS 10.14.6. While it crashes upon launch, we have somewhat been able to pinpoint the issue, because it in fact works when we launch it using another local account on the same machine.

Reinstalling ChemDraw and cleaning every file associated with ChemDraw from ~/Library folder did not help.

How should we proceed?

Best regards!

Victor
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9/11/2019 9:24 PM
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CS RNA

Posts: 655
Joined: 2/25/2009

ChemDraw 16.0 not compatible on Mac OSX 10.14.x The highest supported Mac OSX for our v16.0 is Mac OSX 10.12.x

Please note versions prior to 18.0 are not qualified on Mac OSX 10.14.x

You will get the system requirement information from the following link. You need to select the "Resources, Events & More" tab and then click the "ChemDraw 18 System Requirements" link

http://www.perkinelmer.com/product/chemdraw-professional-chemdrawpro

So we recommend to upgrade to the current version



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- PKI Support
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