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Topic Title: chemdraw objects can not be pasted to MS Word
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Created On: 11/11/2019 6:43 AM
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 11/11/2019 6:43 AM
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superrdawen

Posts: 2
Joined: 11/11/2019

I failed to copy chemdraw structure to MS Word 2019. MS Word 2019 says:

  1. There is a problem saving the file.
  2. Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
  3. If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request permissions from the administrator to save files to the drive.
  4. Note: This error can also occur if the computer is running a version of antivirus software that is not compatible with the Microsoft Office system or needs to be updated.
Anyone has the experience and knows how to deal with this problem?
 11/11/2019 7:47 AM
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superrdawen

Posts: 2
Joined: 11/11/2019

Strange if you install chembioffice 15 instead of chembioffice 19, this problem no longer happens

 11/11/2019 9:43 AM
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CS RNA

Posts: 644
Joined: 2/25/2009

We are not aware this issue and also not able to reproduce this issue.

Please visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), to get assistance from our Tech Support Team. Also please provide us the sample ChemDraw document with structure that is not behaving properly , so that we can reproduce the problem here.



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