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Topic Title: ChemDraw 16 Mac does neither open .cdx nor .sdf files
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Created On: 3/27/2020 7:04 PM
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3/27/2020 7:04 PM
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ThomasRu

Posts: 1
Joined: 3/27/2020

Hi, my ChemDraw 16 Mac does not open .cdx or .sdf files after I followed advice from the Cambridgesoft support group to fix another issue with my ChemDraw and Catalina (freezing on saving). I followed this advice:

http://informatics.perkinelmer.com/Support/KnowledgeBase/details/Default?TechNote=3529

Any help would be appreciated.
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3/30/2020 9:52 PM
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CS RNA

Posts: 667
Joined: 2/25/2009

ChemDraw 16.0 not compatible on Mac OSX 10.15.x Also versions prior to 19.0 are not supported with Mac OSX 10.15.x

Please find the supported Mac OSX for ChemDraw v16.0 - 19.0

v16.0 - Mac OSX 10.10.x, Mac OSX 10.11.x and Mac OSX 10.12.x
v17.0 - Mac OSX 10.12.x and Mac OSX 10.13.x
v18.x - Mac OSX 10.13.x and Mac OSX 10.14..x
v19.x - Mac OSX 10.13.x, Mac OSX 10.14.x and Mac OSX 10.15.x

So we recommend to retest the problem with v19.0.

If you still run in to any problem, please visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), to get assistance from our Tech Support Team



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- PKI Support
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