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Topic Title: ChemDraw 19.1 Splash Screen
Topic Summary: Stay covering all applications
Created On: 6/27/2020 2:49 AM
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 6/27/2020 2:49 AM
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date3296

Posts: 5
Joined: 8/29/2014

The splash screen of ChemDraw in my Wibdows 10 64 bits stays on top of all applications, it does not get hidden when I click on another application (MS Word, Outlook). It means that for the few minutes it takes to load on my old laptop with challenged memory, I cannot do anything else as the screen is obscured by it.

 6/29/2020 12:34 PM
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CS RNA

Posts: 676
Joined: 2/25/2009

We are not sure about laptop configuration as well as your Windows OS/version

After launch ChemDraw Welcome screen appear immediately (I got the welcome screen within 3-4 seconds and the complete ChemDraw application open in another 1-2 seconds), it won't take much time (few minutes) to load.

We believe the issue specific to your machine/environment; please visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), to get assistance from our Tech Support Team.



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- PKI Support



Edited: 6/29/2020 at 12:45 PM by CS RNA

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