PerkinElmer Informatics Support Forum
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Topic Title: Character map missing
Topic Summary:
Created On: 1/18/2021 9:30 AM
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 1/18/2021 9:30 AM
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Posts: 1
Joined: 1/18/2021

When I select "View Character Map" from the View drop down menu, nothing happens.

The issue started after I was using chemdraw on a second monitor, then went back to just my laptop screen.

All other toolbars and maps from the drop down menu appear as usual when I select them

 1/19/2021 9:46 AM
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Posts: 693
Joined: 2/25/2009

We are not sure about the product as well as the version of product installed on your machine Also not sure it is for Windows or Mac OSX

Can you please retest the problem after disconnecting your external monitor?

If you still run in to any problem, please visit to submit a ticket (or send an email to, to get assistance from our Tech Support Team.


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