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Topic Title: login failed e-notebook
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Created On: 7/8/2011 6:06 PM
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 7/8/2011 6:06 PM
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wildnico

Posts: 2
Joined: 7/7/2011

Hi,

I just installed E-notebook from my university, and I can't use Enotebook at all... I installed it, and when I tryed to start it, I have a login and password to enter. I put the original ones (ENLAdmin) but when trying connecting online I have this :

- sorry, an error occured while opening a client connection : while setting up connection to central database: an error occured while executing the SQL "open": Login failed for user 'XXX'

When I try to connect offline, I have this:

- sorry the login ID "ELNAdmin" is not recognized offline

So what can I do? I tried to found answers somewhere but can't find it, and nothing about instruction for good installation... I run the E-notebook configuration but I'm not sure what I have to enter there... I tried different things and nothing worked anyway...

HELP!

thanks

Nico

 7/13/2011 3:53 PM
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wildnico

Posts: 2
Joined: 7/7/2011

no one can help me????

 9/2/2011 10:42 AM
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CS RNA

Posts: 615
Joined: 2/25/2009

Please try the following

1. Make sure that E-Notebook is closed
2. Browse to the following folder:
For Window XP “C:\Documents and Settings\XXXXX\Local Settings\Temp\ENOffline" folder (Where XXXXX is your login name)
For Windows Vista and Windows 7 "C:\Users\XXXXX\AppData\Local\Temp\ENOffline” folder (Where XXXXX is your login name)
3. Delete the contents of the “ENOffline” folder.
4. Log back into E-Notebook and wait until E-Notebook finishes rebuilding all settings and collection.

Does this help?

If not, please contact informatics.support@perkinelmer.com for further assistance



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