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PerkinElmer Informatics Support Forum | ![]() |
Topic Title: Authentication token invalid Topic Summary: Harmony to Columbus data transfer/connection issue after upgrading Columbus Created On: 8/12/2016 5:54 AM Status Post and Reply |
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If, after upgrading Columbus you have trouble connecting or transferring data from Harmony to Columbus and receive the following error:
ERROR: 8/8/2016 9:31 AM Transfer to Columbus Cannot create Columbus job. Error code: 5003, error text: 'The request failed because the authentication token was invalid.'
it is likely that the Columbus account needs resetting in Harmony. Simply re-entering the Columbus user credentials via Harmony is usually sufficient but on occasions it is necessary to use the following workflow to create a new authentication token:
RH Edited: 1/20/2017 at 3:27 AM by RAH |
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