PerkinElmer Informatics Support Forum
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Topic Title: Columbus Helper/IE issue
Topic Summary: Unable to 'Open' Helper app after downloading through Internet Explorer 11
Created On: 7/17/2018 4:31 AM
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 7/17/2018 4:31 AM
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Posts: 76
Joined: 5/16/2014

Download and install the Columbus Helper application

Download the connection file which is used to establish the connection between the Columbus Helper app already installed on the client PC and the upstream Columbus server.

If after downloading the Columbus connection file you click the 'Open' option but nothing happens try the following:

- Launch the Internet Explorer web browser

- go to the 'Tools' menu > Internet Options > Advanced

- click the 'Reset' button to revert the internet Explorer settings to default

Now download the Columbus Helper connection file and attempt to 'Open' it again.


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