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PerkinElmer Informatics Support Forum | ![]() |
Topic Title: Columbus Helper/IE issue Topic Summary: Unable to 'Open' Helper app after downloading through Internet Explorer 11 Created On: 7/17/2018 4:31 AM Status Post and Reply |
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Download and install the Columbus Helper application Download the connection file which is used to establish the connection between the Columbus Helper app already installed on the client PC and the upstream Columbus server. If after downloading the Columbus connection file you click the 'Open' option but nothing happens try the following: - Launch the Internet Explorer web browser - go to the 'Tools' menu > Internet Options > Advanced - click the 'Reset' button to revert the internet Explorer settings to default
Now download the Columbus Helper connection file and attempt to 'Open' it again.
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