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Topic Title: Volocity USB dongle not recognized on Mac OS
Topic Summary: Update the dongle drivers
Created On: 12/31/2015 1:36 PM
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 12/31/2015 1:36 PM
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CS Gleb

Posts: 184
Joined: 2/24/2009

Volocity is not currently supported on the latest Mac OS (i.e. 10.10 or 10.11) On that basis, we cannot guarantee that it will work without associated compatibility issues.

When the Volocity USB dongle is not recognized, it may require more up-to-date drivers in order to communicate with the OS. The drivers can be obtained from the dongle manufacturer's website:

http://sentinelcustomer.safenet-inc.com/sentineldownloads/?s=&c=End+User&p=HASP4&o=Mac&t=Runtime+%26+Device+Driver&l=all

You will need the 'Sentinel HASP/LDK Mac OS X Run-time GUI Installation' option.

Once installed, please restart the Mac computer and check whether the dongle is now being recognized.



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-PerkinElmer Technical Support



Edited: 1/4/2016 at 10:44 AM by CS Gleb
 12/31/2015 1:53 PM
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CS Gleb

Posts: 184
Joined: 2/24/2009

Some more suggestions on the dongle-Mac issues:

http://cellularimaging.perkinelmer.com/pdfs/technotes/TN365.pdf



-------------------------

-PerkinElmer Technical Support

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