One of our users encountered this error while signing in E-Notebook 9.0.127:
"Sorry, an error occurred while connecting to the central database (while setting up connection to business tier: ActiveX component can't create object)."

He can sign in to the application using his colleague's PC. All other users have no trouble signing in. I believe this is a local PC issue. Most likely it's related to VBScript. How to resolve this issue?

POSSIBLE REASON:

This error message generally appears when the E-Notebook is not able to reference ENFramework9.DLL.
You can try manually registering (A) the ENFramework9.dll or repair E-Notebook installation (B).


SOLUTION A.

To register the DLL:
1. Close E-Notebook application.
2. As Windows administrator on that machine, navigate to Start -> Run.
3. Type in:

regsvr32 “C:\Program Files\CambridgeSoft\E-Notebook 9.0\DLLs\ENFramework9.dll”

4. Click OK or press Enter.

IMPORTANT: Make sure you have received a confirmation:


---------------------------
RegSvr32
---------------------------
DllRegisterServer in C:\Program Files\CambridgeSoft\E-Notebook 9.0\DLLs\ENFramework9.dll succeeded.
---------------------------
OK
---------------------------


SOLUTION B:

1. As Windows administrator on that machine, navigate to Start -> Settings -> Control Panel -> Add/Remove Programs -> CambridgeSoft E-Notebook Client 9.0
2. Choose Change
3. Click Next
4. Choose Repair and Click Next
5. Click Install
6. Click Finish


-------------------------

-PerkinElmer Technical Support

Edited: 9/23/2009 at 3:00 AM by CS Gleb