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Topic Title: Machine is low on resources error exporting to PDF
Topic Summary: memory, PDF, PPT, PowerPoint, ELN
Created On: 3/16/2012 4:20 PM
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Answer This question was answered by CS Bello, on Friday, March 16, 2012 4:21 PM

Answer:

Possible solution:
There could be a limitation on machine resources to perform this task. However, another thing worth is trying is:

1- Login to ELN and browse to the PPT section causing the issue.
2- Using the Import/Export button, export the section as a new PPT document outside ELN.
3- Try to print this file with the Adobe PDF printer

We've found that in some cases Adobe will throw a small error log saying there was a problem handling an image/object in the document. It is necessary to isolate the problematic slide by printing groups of slides at a time, and find which is the image causing the problem.

After the image has been located, it can be fixed by:

1- Select the image and cut it from the slide (Ctrl+X)
2- Click the small arrow below Paste so you can select Paste Special
3- Paste as JPEG and save your document.
4- Try to print to PDF again.
5- If it works then you can try the same from the ELN section.

 3/16/2012 4:20 PM
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CS Bello

Posts: 26
Joined: 3/19/2009

Issue:
When attempting to export a PPT section to PDF I get the following error:

Sorry an error ocurred while exporting section "MS PowerPoint Slideshow" of experiment "Experiment_Name". while exporting to PDF, Machine is low on resources.Please retry the operation with lesser number of experiments or increase the Memory...

 3/16/2012 4:21 PM
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CS Bello

Posts: 26
Joined: 3/19/2009

Answer Answer

Possible solution:
There could be a limitation on machine resources to perform this task. However, another thing worth is trying is:

1- Login to ELN and browse to the PPT section causing the issue.
2- Using the Import/Export button, export the section as a new PPT document outside ELN.
3- Try to print this file with the Adobe PDF printer

We've found that in some cases Adobe will throw a small error log saying there was a problem handling an image/object in the document. It is necessary to isolate the problematic slide by printing groups of slides at a time, and find which is the image causing the problem.

After the image has been located, it can be fixed by:

1- Select the image and cut it from the slide (Ctrl+X)
2- Click the small arrow below Paste so you can select Paste Special
3- Paste as JPEG and save your document.
4- Try to print to PDF again.
5- If it works then you can try the same from the ELN section.

 9/21/2012 7:17 AM
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My screen

Posts: 2
Joined: 7/31/2012

Hi,

After exporting each and every section of the experiment, I find no error message in any section while printing to Adobe pdf. I reinstalled the Acrobat Reader9 as well but still the issue dint resolve.

Regards,

Deepak

 9/25/2012 12:11 PM
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CS Gleb

Posts: 184
Joined: 2/24/2009

Hi Deepak,

Having both Adobe Reader and Adobe Acrobat on the same E-Notebook Client machine is not supported:

http://www.cambridgesoft.com/services/EnterpriseSupport/KnowledgeBase/TechNotes/details/Default.aspx?TechNote=1430

Please uninstall Adobe Reader, and install the version of Adobe Acrobat which has been qualified with your version of E-Notebook (see corresponding Release Notes; recent updates from Adobe may be not qualified).

If any issues remaining, please create a ticket using our Support Case Portal.



-------------------------

-PerkinElmer Technical Support



Edited: 9/25/2012 at 12:37 PM by CS Gleb

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