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Topic Title: Problem to export to PDF and Word in E-notebook
Topic Summary: Unable to export due to problem initializing MasterData
Created On: 11/29/2014 1:45 PM
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 11/29/2014 1:45 PM
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Guillermo

Posts: 1
Joined: 3/13/2012

Hi,

I have E-notebook version 13.0.2.3021 and Microsoft Office Professional Plus 2010. I am not able to export to Word any experiment. When I try a message that says: "Sorry, an error occurred in InitializeMasterData while loading the export template: The file exists"

Similarly, when I try to export to PDF a message says: "Sorry, while loading the export template: The file exists"

Cambridge support has not been able to solve the problem. We tried first reparing both, before I had Office 2013, so we unistalled and install the Office 2010 (deleting registries and complete clean up), and still does not work. We re-installed all cambridge and E-notebook, deleting first software and registries.

Please help me, I have tried many things and I really need to use this software.

Thanks,

Guillermo

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