PerkinElmer Informatics Support Forum
Decrease font size
Increase font size
Topic Title: Registration is not Successful
Topic Summary:
Created On: 1/29/2018 11:57 AM
Status Post and Reply
Linear : Threading : Single : Branch
Topic Tools Topic Tools
View topic in raw text format. Print this topic.
 1/29/2018 11:57 AM
User is offline View Users Profile Print this message


PeterShu

Posts: 13
Joined: 3/27/2009

I got this eorror when users try to submit sample to registration.

E-Notebook V13 (oracle)

CBOE Framework Version: 12.6.2.0119

Registration

---------------------------

Registration Results:

Sample 1: Registration is not Successful. ChemDraw control version not supported in server side. Server version: ChemDraw Viewer ActiveX Control 14.0.0.117 (required a registered Ultra version)

---------------------------

OK

Thanks.

Peter



-------------------------
Peter Shu
 9/7/2018 5:28 PM
User is offline View Users Profile Print this message


fjones

Posts: 1
Joined: 12/22/2011

This error message is displayed when there is an inactive or expired license for the ChemDraw ActiveX plugin.

To use Registration you need to activate the CDAX plugin to level Pro/Ultra directly in the application server.

Follow these steps to activate:
1. Log into the application server
2. Go to Start > All Programs > ChemBioOffice x.x
3. Open ChemBioDraw Ultra
4. Go to Help > Activate ChemBioDraw …
5. Fill the activation form with a valid serial number for ChemBioOffice or ChemBioDraw Ultra 14 and click Activate

FuseTalk Basic Edition v4.0 - © 1999-2018 FuseTalk Inc. All rights reserved.