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Topic Title: Registration is not Successful
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Created On: 1/29/2018 11:57 AM
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 1/29/2018 11:57 AM
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Posts: 13
Joined: 3/27/2009

I got this eorror when users try to submit sample to registration.

E-Notebook V13 (oracle)

CBOE Framework Version:



Registration Results:

Sample 1: Registration is not Successful. ChemDraw control version not supported in server side. Server version: ChemDraw Viewer ActiveX Control (required a registered Ultra version)





Peter Shu
 9/7/2018 5:28 PM
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Posts: 1
Joined: 12/22/2011

This error message is displayed when there is an inactive or expired license for the ChemDraw ActiveX plugin.

To use Registration you need to activate the CDAX plugin to level Pro/Ultra directly in the application server.

Follow these steps to activate:
1. Log into the application server
2. Go to Start > All Programs > ChemBioOffice x.x
3. Open ChemBioDraw Ultra
4. Go to Help > Activate ChemBioDraw …
5. Fill the activation form with a valid serial number for ChemBioOffice or ChemBioDraw Ultra 14 and click Activate

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