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PerkinElmer Informatics Support Forum |
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Topic Title: Registration is not Successful Topic Summary: Created On: 1/29/2018 11:57 AM Status Post and Reply |
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 1/29/2018 11:57 AM
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I got this eorror when users try to submit sample to registration. E-Notebook V13 (oracle) CBOE Framework Version: 12.6.2.0119
Registration --------------------------- Registration Results: Sample 1: Registration is not Successful. ChemDraw control version not supported in server side. Server version: ChemDraw Viewer ActiveX Control 14.0.0.117 (required a registered Ultra version)
---------------------------
OK Thanks.
Peter ------------------------- Peter Shu |
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9/7/2018 5:28 PM
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This error message is displayed when there is an inactive or expired license for the ChemDraw ActiveX plugin. To use Registration you need to activate the CDAX plugin to level Pro/Ultra directly in the application server. Follow these steps to activate: |
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