PerkinElmer Informatics Support Forum
Decrease font size
Increase font size
Topic Title: “Sorry, Invalid picture” errors and loss of form tools
Topic Summary: User was unable to use ELN due to a list of errors when accessing any experiment and no form tools appearing
Created On: 12/12/2010 1:09 PM
Status Post and Reply
Linear : Threading : Single : Branch
Topic Tools Topic Tools
View topic in raw text format. Print this topic.
Answer This question was answered by CS Gleb, on Sunday, December 12, 2010 1:11 PM

Answer:
Cleaning the Temp folder ("C:\Documents and Settings\User name\Local Settings\Temp\") helped.
 12/12/2010 1:09 PM
User is offline View Users Profile Print this message


CS Gleb

Posts: 185
Joined: 2/24/2009

An E-Notebook 9.0.3 user could login, but no form tools appeared. The user was getting “Sorry, Invalid picture” errors when accessing any experiment.

-------------------------

-PerkinElmer Technical Support



Edited: 12/12/2010 at 3:26 PM by CS Gleb
 12/12/2010 1:11 PM
User is offline View Users Profile Print this message


CS Gleb

Posts: 185
Joined: 2/24/2009

Answer Answer
Cleaning the Temp folder ("C:\Documents and Settings\User name\Local Settings\Temp\") helped.

-------------------------

-PerkinElmer Technical Support

 1/25/2011 12:57 AM
User is offline View Users Profile Print this message


Piyoosh

Posts: 2
Joined: 8/11/2010

This issue was was found in ChemDraw 11 and already fixed in ChemDraw12.

FuseTalk Basic Edition v4.0 - © 1999-2019 FuseTalk Inc. All rights reserved.